FAQ & Customer service

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how to order:

HOW TO ORDER?

 

1. Choose a print

2. Choose Standard (1mm) or DELUXE (3mm with anti-slip)

3. Type in the Comment field:

- the exact size of your hob, W x H in cm. (we take an overlap of 3mm on every side into account )

- whether you have a hob with an integrated extractor, tell us the height of the part that raises above the hob in mm

4. Then proceed with your order by following the next steps




Convert from inch to cm


How does the induction protector looks like?

The Induction Protector by Dietrix® is made of strong, tear free, flexible and easy to clean material. The underside is white/light cream in color. The 3 mm Induction Protector - DELUXE stays well on the hob and you will experience an anti-slip effect. The print is on 1 side. We print our logo small and transparent in the lower right corner.


What are the differences between Standard and deluxe?

Induction Protector:

- Standard 1 mm or DELUXE 3 mm

- the 3 mm DELUXE is non-slip, so it lies more firmly on the hob 

- materials are strong, flexible, strong and tear free

- dirt- and water-repellent

- UV resistant

- bright print with flat surface

- easy to clean with a damp cloth and/or detergent

- conveniently rollable and pulls itself back straight, so that it stays nice and clean

- suitable for a hob with extraction system

- hygienic and pet-proof

- available in many designs and images or your own print


CAN I COOK ON THE INDUCTION PROTECTOR / PUT WARM PANS ON IT?

NO, you can NOT cook on the induction protector! And you can NOT put hot pans or appliances on it!

If you're going to cook, take it off by rolling it up and putting it away for a while. After cooking, put the Induction Protector back. It is meant to protect your hob from scratches, dirt and rings. This applies to both types.

 

CAN I PUT THE INDUCTION PROTECTOR ON A HOTPLATE?

NO, you can't put the Induction Protector on a hotplate! Wait until it has cooled down, then clean it and put the Induction Protector back on.

 

WHERE DO I KEEP THE INDUCTION PROTECTOR WHILE COOKING?

You roll up the Induction Protector when you're cooking. You put it temporarily on your hood, in a drawer or on top of a cupboard or other place. After cooking (and cleaning your hob) put it back and it will straighten.

 

CAN I FOLD THE INDUCTION PROTECTOR?

Do not fold the Induction Protector! It's best to roll it up. This prevents damage or annoying folding.

We pack and ship the Induction Protector rolled up in a square box with a protective foam around it. So during shipping nothing can happen with it. 

 

HOW DO I CLEAN THE INDUCTION PROTECTOR?

Wipe the Induction Protector with a clean cloth/kitchen paper and a little detergent. Or another (not too aggressive) detergent. Preferably do not place the Induction Protector on a dirty hob. Keep the underside clean and your hob as well.

 

MY INDUCTION PROTECTOR DOESN'T STRAIGHTEN EASILY!?

Due to cold or hot weather influences, the Induction Protector may not straighten as quickly as normal during shipping. The material should be given some time to warm up to room temperature and will then lie well on the hob.

 

CAN I ORDER ANY SIZE?

Yes, the Induction Protector can be ordered in all sizes!

And it comes with 3 mm (1,12inch) extra material on all sides. In this way, the Induction Protector lies well on the hob and offers optimal protection.

 

Please indicate your size when ordering in the 'Comment field'.

The exact size: width x height in centimeters.

 

I HAVE A HOB WITH THE EXTRACTOR IN/LOWER.

Hobs with the extraction system inside can also be covered with an Induction Protector:

We take into account the extra overlap of material for all types out there, so that the Induction Protector lies well over the cooktop with this system.

Please indicate with your order that it is a cooktop with extraction system. And how many mm it is 'up'.

We do not make a 'hole' or recess in the Induction Protector. It falls completely over it.

There will always be a slight bulge where the extractor is. It is therefore possible that the Induction Protector forms itself to this bulge. 

Because there is an upright element on the hob, you will see this under the material that falls over it.

Do you have a hob with an exhaust coming up behind it? This can also be protected by taking the size that runs up to and including that suction.

 

WHAT ARE OUR PAYMENT OPTIONS

In our online shop you can pay with:

  • IDEAL
  • CreditCard
  • Paypal
  • SOFORT
  • BANKING KLARNA

 

NOT RESPONSIBLE FOR HOB DAMAGE

We are not responsible for any damage(s) caused to a hob or kitchen component resulting from failure to comply with the user rules and information we provide. We provide this important information on a flyer with every order. The use of the Induction Protector is at your own risk.

Also, we are not responsible for damages on the Induction Protector after own use/staining or failure to comply with the User Information.

 

DELIVERY TIME & SHIPPING

The average production/delivery time is 3 - 6 working days. It depends on which country we have to ship to. Orders placed during the weekend will be put into production on the following Monday. We ship the Induction Protector in an oblong square box via PostNL. Weekends and holidays are not counted as working days. If the shipment is delayed, we will inform you. 

 

RETURN - REVOCATION

Would you like to return an Induction Protector? Please fill in the Retraction form completely, which you can download below. Print the form and put it back in its original packaging. We will refund the amount after we have returned the Induction Protector in good order. You only pay the shipping costs.

         

We do not take back any Induction Protector with:

  • your own photos;
  • own prints;
  • own kitchen worktop design
  • own logo;
  • a product that is damaged
  • or a product that turns out not to be right after its own measurement. 

Return address:

 

Induction Protector

T.a.v. Returns Department

Falconry Street 15

8917 EH Leeuwarden

The Netherlands

 

Download
Revocation formulier Induction Protector
Adobe Acrobat Document 137.7 KB